Frequently Asked Questions

We understand our customers and guests are busy people. So we decided to make it simpler by regrouping in one place the usual questions we receive about the booking process, but not only.

This section should provide enough information to  guide before, during and after  your stay.

Our FAQs are designed to provide to the point info, but if for any reason you are still looking for an answer, you are always welcome to contact us, using this form (link)

FINDING AN APARTMENT

From the Paris-Hospitality « Homepage »

On the Homepage horizontal search bar, enter

  • listing type (studio, 1 bedroom,…)
  • date of arrival
  • date of departure
  • number of persons
  • click « search »
  • then you will be brought to a page with the results

From the Paris-Hospitality « Apartment search » page

On the Homepage menu bar click on « Apartment search »

  • this will bring you to the apartment search page
  • there you can enter the same criteria as above
    • listing type (studio, 1 bedroom,…)
    • date of arrival
    • date of departure
    • number of persons
  • click search or
  • refine the query with additional criteria like
    • required amenities
    • required facilities

Are there other ways of searching places?

Yes, just ask us to make a research on your behalf

  • kindly fill and send us the contact form with your criteria
    • listing type (studio, 1 bedroom,…)
    • date of arrival
    • date of departure
    • number of persons
    • additional criteria

We’ll take care of the rest and send you various proposals by mail answering your demand

What to do when you know which place you'd like to book?

In both cases, results show a selection of places answering your criteria

  • if you are interested in one or more apartments you can
    • create a list of favorites to share and select from
    • message us to enquire about effective availability

FINALISING YOUR BOOKING

Availability Enquiry

  • Now you have found what you liked and want to know if you’ll be able to reserve the place
  • Whichever enquiry mode is used, no booking can be confirmed until we are able to double-check the availability with the owner/ manager of the place you selected
  • If the selected place is available, you will receive an email in the next 24-48 hours explaining how to finalise the booking of your apartment

Availability confirmation

  • Great news, you received a go-ahead from us!
  • The selected place is put on Hold for you, during 48h
  • In other words, nobody else but you can confirm the reservation
  • If you pass the regular delay for any reason and you are still willing to book, drop us a line
  • If we do not hear from you the place is made public again

Resrevation confirmation

To confirm a reservation, you are expected to settle an amount based on the length of your stay

1. For stays up to 3 months, 50% of the total stay

2. For stays beyond 3 months, the equivalent of a 1-month stay

  • Several means of payment can be used to make the down payment confirming the reservation
  • Please be advised: this amount may be refundable under certain conditions (see our chapter Cancellation policy)

3. Which means of payment can be used?

  • By credit card directly on our website via your personal account
  • By wire transfer with a copy of the payment order emailed to us

When do I settle the balance of the stay?

For stays up to 3 months booked in advance: the regular time limit to settle the balance of the stay is one month before the arrival date at the latest

2. For any booking starting in less than 30 days and lasting up to 3 months, full payment of the rental is required before check-in

3. For long term stays, things are working a bit differently

  • Before arrival guests need to settle the last month of stay and the security deposit
  • The outstanding balance is settled either on a
    • monthly basis
    • trimester basis
    • in full

SECURITY DEPOSIT

When does the security deposit need to be settled?

1. For short term stay up to 3 months:

  • The guests sign an authorization to charge his/ her credit card to cover any damages or extras related to the stay
  • The guests settle a 1-month stay to cover any damages or extras related to the stay

2. For stay beyond 3 months: guests settle an amount equivalent to 1 month of stay

When the security deposit is refunded?

1. The security deposit or the amount blocked on a credit card is normally refunded/unlocked up to 4 weeks after check-out, provided everything is in order

2. If there are some problems noticed at checkout or extras related to the stay, the refund of the security deposit balance can take up to 2 months

What are the possible Deductions From The Security Deposit?

Here are various instances when an amount may be deducted from the Security Deposit

  • Additional utility consumption over the initial monthly fee
  • Additional cleaning is required due to the condition of the place
  • Replacement of broken/ missing objects
  • Refurbishment of damaged parts in the apartment
  • Unpaid rent

DOCUMENTS TO PROVIDE

What are the Mandatory Documents?

1. For short term stay up to 1 month

  • Passport scan
  • Permanent address

2. For stay beyond 1 month and up to 12 months

  • Passport scan
  • Permanent address
  • Letter of acceptance by the school
  • Letter of employer

Are there other documents to provide?

Depending on the type of rental, the length of stay, and mostly, the owner expectations, the guest may be asked to provide additional documents like

  • Last 3 salary slips
  • Tax slips
  • Bank account certificate
  • Any valid certificate of income

In the case the potential guest is not able to provide this kind of documents, there are still alternative solutions to explore

4. If there are some problems noticed at checkout or extras related to the stay, the refund of the security deposit balance can take up to 2 months

STAY CANCELLATION

How to cancel a booking before arrival?

1. If the cancellation occurs more than 2 months before your arrival date, the booking deposit (minus EUR 350 for the administration fee) will be refunded

2. If the cancellation occurs between one and two months before your arrival date, the paid deposit will be owed

3. If the cancellation occurs less than a month before your arrival date, the deposit and the balance totaling a month will be owed

How to cancel a booking during the stay?

1. During the stay, the tenant can cancel any time, but for that must send a notice of leave  at least 1 month or 3 months before the new date of checkout (depending on the type of rental contract)

2. If the tenant sends a notice of leave below the required 1 month/ 3 months, he/she is liable to settle the next month Pro-Rata Temporis as compensation for the loss

Do you charge fees for stay cancellation?

Yes, unfortunately, we do charge a small amount due to the extra work incurred by the cancellation.

1. If the cancellation occurs for a stay between a week and three (3) months, the agency fee is owed in full (plus EUR 150 for the administration fee)

2. If the cancellation occurs for a stay longer than three (3) months, there are two possible situations

– the agency fee paid upfront remains owed in full, plus a EUR 250 admin fee

– the agency fee paid monthly is owed per the new length of stay, with a minimum of 4 months plus a EUR 350 admin fee

EXTEND A STAY

Is it possible to extend a stay?

Yes, absolutely!

Guests are always welcome to extend their stay, provided the place they rent is still available for their new dates of stay.

How to proceed?

  • Very simple: kindly send us an email with your new dates of stay
  • We verify availability with the owner/ manager
  • If the place is available, the dates of stay are extended and the total rent updated
  • And that’s it

CREATING AN ACCOUNT

What can you do with an account?

  • Each registered user can manage the followings:
    • profile
    • reservations
    • favorites
    • invoices
    • send and receives messages
  • Additionally, all users registered as host also have a page to display
    • the listings they managed
    • their bookings
    • their reviews

How to create an account?

  1. On the homepage, click on the “Register” button
  2. Fill the mini-form
    1. Username
    2. email address
    3. create a password
    4. select “I want to book”
    5. agree with T&C
    6. agree with Privacy Policy
    7. click on the button “Register”
  3. When you receive your registration confirmation, you can log in and access your Dashboard to complete your personal information

INSURANCE PACKS

Do I need a home insurance for my rented apartment?

Yes, home insurance is mandatory and part of the rental contract tenant obligations. It covers any damages made to a third party.
We can help you get one.

Do I need a health insurance?

Unless you benefit from student/ business/ personal insurance, it is very recommended to avoid paying high fees. We can help you get one.

Do I need a personal liability insurance?

There are several types of expatriate insurance packs that cover a variety of situations. They are useful when living abroad. We can help you get one.

CHECK-IN & CHECKOUT

What is the content of the procedure?

M2C

Are there mandatory timings?

Yes!

DURING THE STAY

Do you offer a maintenance service?

Yes!

Do you offer a cleaning service?

Yes!

Do you organise visits of my place?

Yes!

TAXES

Do I have to pay taxes?

You may have to file a tax return and pay some taxes, depending on your status: student, employee, retired, or else.

Our recommendation, liaise with your school, your company, or your financial advisor, as it is a pretty complex subject.

As a general rule, you’re liable to pay taxes in France if:

  • France is your regular place of residence 
  • You may be considered a French tax resident if you work abroad and your family is living in France  
  • You are residing in France for more than 183 days 
  • Your main occupation is in France
  • Your most substantial assets are in France

Which taxes do I have to pay?

A tentative list of French taxes

  • Income tax
  • TV license tax
  • Residency tax
  • Owner’s tax

In any case, do keep in mind that declaring income on your tax return does not mean you will be automatically taxable.

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